Livit Adventures Glamping

Terms & Conditions

Cancellation Policy and Terms & Conditions.

Thank you for booking your stay with us at Livit Adventures. Please take some time to read through our cancellation policy and terms and conditions as they contain essential information that forms part of the contract between you and Livit Adventures.

Cancellation policy for our bell tents.

Bookings made through our website booking system by credit or debit card take full payment at the point of booking. At this point your holiday is considered confirmed and the following cancellation policies apply.

You may cancel your holiday with Livit Adventures glamping in writing at any time; however, the following cancellation fee structure will apply:

Up to 4 weeks before : Full refund (minus any non-refundable fees)

Less than 4 weeks : No refund

Premature termination of stay : No refund

Incomplete payment/cancellation

Where the balance of the payment for your holiday has not been paid 4 weeks prior to the commencement of your holiday, we will send you a reminder. If within 7 days of the reminder being sent the balance is still outstanding, Livit Adventures & Glamping will be entitled to rescind the agreement, retain the deposit, and then claim against you all losses incurred.

Livit Adventures & Glamping terms and conditions & bell tent rental:

Livit Adventures glamping is situated on the grounds and property of Westacott Farm Camping. All rules set by Westacott Farm Camping must be adhered to and respected.

Rental of tent, deck and furnishings, on site parking, use and access to designated areas of camp grounds, use of water, shower & toilet facilities at Westacott Farm Camping.

It is the policy of Livit Adventures & Glamping that children and/or pets are not to be left unattended in the bell tents at any time.

No smoking is permitted in any Livit Adventures & Glamping and or Westacott Farm building, covered area, bell tent, lodge or associated decking areas.

There are plenty of areas to explore on the property, we want everyone to have fun but if you have children or pets please supervise them at all times, there are steep drops, deep water and all the hazards found on a working farm.

Additional activities and products may be purchased from Livit Adventures. These activities are not covered in these term and conditions but are available on the Livit Adventure website, the Ts&Cs are separate and do not effect this booking.

Pets

Well behaved pets are allowed subject to prior confirmation and approval. Please also note that as the pet’s owner you are responsible for controlling your pet and clearing up after them- dogs play where children play, so please clean up after they foul and use the bins provided. If pets become a nuisance to other guests, guidelines are not followed and the situation cannot be resolved we reserve the right to request that the pet and or owner leave the site. No refund will be given in this situation.

No dogs are to be left unattended in tents, crated or otherwise.

Dogs must be kept on leads and supervised at all times.

We do not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

Arrivals and Departures:

Check-in time is between 3.00pm-9.00pm on the day of arrival . If you think you will be arriving before 3 pm or after 9 pm please contact us.

Arrivals outside of stated check-in time by prior arrangement only and may not always be accommodated.

No refunds for inclement weather, late arrivals or early departures.

Units will be allocated by us in advance but may change last minute if needed- we will keep you updated.

Admission

Under 18s must be accompanied by their parents or legal guardians.

Visitors may be allowed on site only with agreement from management.

No groups/hen/stag parties permitted without prior agreement, failure to notify may forfeit your stay.

Fire Pits and BBQ’s Safety

Fire pits and BBQs may only be used once whoever is designated to operate them has had instruction from a member of staff.

Operating / lit wood burning stoves, BBQs or FirePits are not to be left unattended at any time. Fires and Barbecues are permitted but must only be the ones supplied by Livit Adventures and attended by an adult at all times.

BBQs and fire pits provided must not be moved to another position.

No naked flames are allowed inside the bell tents.

Wood burning stoves will have the flue removed and will not be available in winds exceeding 25mph.

Behaviour

In order to make everyone’s stay at Livit Adventures & Glamping enjoyable, all guests are requested to be considerate of others.

Inappropriate or anti-social behaviour may lead to removal from Livit Adventures & Glamping without a refund of the rental sum or any part of it.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Noise

Please respect your fellow guests’ privacy. Guests are not permitted to play amplified music at any time. After 10.00pm we request that all guests keep noise to a minimum in accommodation areas.

Vehicles

All vehicles must be parked in the designated area.

No vehicles are to be taken into the meadows at any time.

One car parking space per bell tent will be allocated on arrival, additional vehicles cannot be accommodated without prior arrangement.

All vehicles are parked entirely at owners risk.

Liability

A. Livit Adventures can accept no liability for theft, loss or damage, of whatever nature, during or as a result of your stay.

B. The person who books assumes responsibility for any other guests within his/her party, their companions, their children, their pets and any others invited by you or them to the site. You and all members of your party are jointly and severally responsible for all loss, damage or injury which may arise, for Livit Adventures or any third party, as a direct or an indirect consequence of your party’s stay.

C. If your accommodation or equipment is left in a poor condition resulting in additional cleaning, repair or replacement, you may be charged to cover the costs incurred.

Force Majeure

Where any cancellation or change to your booking results from force majeure, our liabilities are limited to offering alternative accommodation (where available) or a full refund. We cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. "Force majeure" means any circumstances beyond the reasonable control of Livit Adventures including, without limitation, an act of God, fire, flood, natural or nuclear disaster, adverse weather conditions, war or threat of war or acts or threat of acts of terrorism.

Complaints

Should you find you have any complaint during your stay at Livit Adventures, please notify us immediately and we will do all we can to rectify the problem. Please refer the matter to the duty manager if you feel it necessary. Should you remain unsatisfied please notify us in writing within 7 days of the end of your stay.

Disclaimer

Please see additional points included below, these also form part of the booking conditions

Vehicles Users at Livit Adventures do so at their own risk, Livit Adventures cannot accept responsibility for loss or damage of property or vehicles in the car park or on the property
It is your responsibility to ensure you and all members of your party are familiar with our terms and conditions.
It is your responsibility to ensure you and all members of your party are covered by appropriate insurance.
Camping can be dangerous. Although every care is taken in managing the various facilities, such as fire pits, wood burning stoves, camping gas stoves and ponds, Livit Adventures cannot be held responsible for any loss or damage arising from any misadventure associated with any activity.
Livit Adventures guest are welcome to explore around the farm, certain areas may represent hazards and may not be accessed without specific permission. Guests who enter such areas do so at their own risk. Please respect the No Entry signs.
By completing a booking with Livit Adventures you agree to observe our guidance and recommendations and take full responsibility for your own safety.
By completing a booking with Livit Adventures you and all members of your party are deemed to have accepted our terms and conditions.

Contact details

Please send all correspondence relating to Livit Adventures to:

Email:enquiries@livitadventures.com

Phone:07809138075

YOUR LIVIT ADVENTURES BELL TENT

We really want all of our guests to feel at home in the bell tent.

We hope that you enjoy your stay at Livit Adventures, we didn’t want to leave you an extensive list of do’s and don’ts but there are some important things we need to tell you about your stay.

Your bell tent is a classic design proven over the years, so should be cosy, warm and robust in all weathers. The tent is made from very robust canvas but please do take care when doing up the zips to avoid snagging and make sure the flaps are over the zip on the outside.

The tent comes provided with everything we think you need for your stay, please do let us know if anything isn’t working properly or you are unclear on how something works.

If the weather is wet please remove your boots before entering the tents to avoid getting the interiors muddy, and please don’t leave any indoor furniture outside during bad weather.

FIRE, WOOD BURNERS, FIRE PITS AND LAMPS

FIRE PITS AND BBQ (glamping only)

We have located the fire-pits a safe distance from the tents so please don’t be worried about building a good size fire in them. They can also be used to cook over with cast iron pans (please do not use stainless steel pans over the fire-pits), we are happy to suggest a few recipes for campfire cooking to get you started.

Please supervise children very closely around the fires, use of the fire pits and gas stove is entirely at your own risk.

If you haven’t pre booked your logs and kindling they are available to purchase from the log shed and pay before departure.

The lanterns in the tent are LED so perfectly safe inside but please do not use paraffin lanterns, candles, naked flames or attempt to cook with any device inside the tents.

Tents are made from a fire retardant canvas and also equipped with fire extinguishers and smoke/carbon monoxide alarms. Please also familiarise yourself with the fire plan document located in the welcome guide.

There is not smoking allowed inside any tent.

PETS…and CHILDREN

We hope that your dog enjoys his break as much as you do. We would ask that you keep your dog off the bed, blankets and cushions if they are sleeping inside the tent. Please do not leave your pet unattended at any time in the tent or field.

AROUND THE FARM

It is a requirement of our planning permission that dogs are kept on the lead at all times as we are surrounded by farms which often have livestock in the meadows and our ducks wander free range. Dog mess must be picked up and placed in a tied off bag or in the dog waste bin.

Like lots of rural areas we do not have wifi. Most mobile phone networks pick up 4G in spots around the farm. Should you need to connect to wifi there are several cafes that have free wifi in both Bideford and Westward Ho!.

TOILETS AND SHOWERS

The toilet system uses a septic tank. As such please ensure that only waste and toilet roll is flushed away. Anything else, including nappies, sanitary products or wipes will block the system.

Please try to leave the showers and toilets clean and tidy for the next guest.

LEAVING THE TENT

Please can you vacate your tent by 11am, leaving it clean and tidy ready for the next guests and ensure all of the washing up is done and the pots and pans located back in their original positions.

Please make sure you don’t forget to clean the BBQ grill and cast iron cookware as these often get overlooked, we can supply a stainless steel scourer for this purpose.

REFUSE AND RECYCLING

There is a bin in the kitchen for your convenience. When full please can you tie-off the bag and leave in the general waste bin by the toilet facilities. Please make every effort to use our recycling system.

Please do not put anything in these bins that is not in a tied off bag as these bins have to be emptied by hand and bags taken to the end of the lane for collection

If you have any other refuse that is not in a bin bag please take away with you.

IN EMERGENCY

Please ensure you are familiar with the fire evacuation plan contained within each bell tent.

The nearest landline telephone is at the farmhouse, most mobile phones get good signal in the Livit Field.

Please dial 999 for Police, Fire or Ambulance services

In emergency please direct attending services to Westacott Farm, Abbotsham EX39 5BN